At Rex Captures, customer satisfaction is important to us. This Returns & Refund Policy outlines the conditions under which returns are accepted and refunds are processed. Please read it carefully before placing an order.
1. Eligibility for Returns
We accept returns only if:
The product is damaged, defective, or incorrect upon delivery
You notify us within 48 hours of receiving the order
The product is unused and in its original packaging
2. Non-Returnable Items
The following items are not eligible for return:
Products damaged due to customer mishandling
Used, altered, or unboxed items
Products without original packaging or accessories
Orders placed incorrectly by the customer
3. Return Request Process
To initiate a return, follow these steps:
Email us at [email protected] within 48 hours of delivery
Include your order number, reason for return, and photos of the damaged or incorrect item
Our team will review your request and provide return instructions if approved
4. Return Shipping
In approved cases, we will guide you on how to return the product
The customer may be responsible for return shipping unless the issue is due to an error on our part
5. Refunds
Since we operate on cash on delivery, refunds are issued via:
Replacement product
Cash refunds and electronic payments are accepted.
Refunds or replacements are processed within 7–10 business days after receiving and inspecting the returned product.
6. Late or Missing Refunds
If you haven’t received your store replacement within the specified time, please contact us at [email protected] with your return reference.
7. Cancellations
Orders can only be cancelled before they are shipped. Once the order is dispatched, cancellations are not allowed. If you refuse delivery, your future orders may be restricted.
8. Contact Us
If you have any questions about our Returns & Refund Policy, please contact:
Email: [email protected]